Refund and Returns Policy

Refund & Returns Policy

Last updated: September 2026

At Handmade Halo, we want you to be happy with your purchase. Please read the following return and refund information before placing an order.

Return Eligibility

If you would like to return an item, please contact us before sending anything back.

Items generally need to be:

Unused
Unworn
Unwashed
In their original condition
In their original packaging, when applicable

Return eligibility may be subject to applicable consumer protection laws in your country or region.

Handmade Products

Many of our products are handmade or individually finished.

Small differences in color, stitching, fabric placement, shape, texture, or measurements may occur between individual items.

These natural variations are part of the character of handmade products and are not necessarily considered defects.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

Your order number
A description of the problem
Clear photographs of the item and packaging, when applicable

We will review the issue and work with you to determine an appropriate solution.

Items That Cannot Be Returned

Certain items may not be eligible for return due to hygiene, personalization, or other applicable restrictions.

For hygiene reasons, underwear and other intimate apparel can only be returned if they are unworn, unwashed, unused, and in their original packaging, subject to applicable consumer protection laws.

Intimate Apparel and Hygiene-Sensitive Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible with your order information and clear photographs of the issue. We will review the situation and provide an appropriate solution in accordance with applicable consumer protection laws.

This policy does not limit any rights or remedies that cannot legally be excluded under the laws applicable to your order.

Return Shipping

Unless an item is defective, damaged, or incorrectly sent, the customer may be responsible for the cost of return shipping.

Return shipping arrangements and costs will be discussed with the customer before a return is made.

Refunds

Once an approved return has been received and inspected, we will determine whether a refund is applicable.

If a refund is approved, it will generally be issued through the original payment method.

The time required for the refund to appear in your account may depend on your payment provider.

Exchanges

We do not guarantee exchanges for all products or situations.

If you would like to exchange an item, please contact us before returning the product. Availability of the requested replacement item may affect whether an exchange is possible.