FAQ

Frequently Asked Questions

What payment methods do you accept?

We currently accept the payment methods available at checkout. Available options will be displayed during the checkout process.

How long does it take to process my order?

Most orders require approximately 7–15 business days for processing before shipment. Processing times may vary depending on the product and current order volume.

How long does shipping take?

Shipping times depend on your destination and the shipping method selected at checkout. Please refer to our Shipping Policy for more information.

Do you ship internationally?

Yes. We ship to destinations available at checkout. Shipping availability may vary by country or region.

Will I have to pay customs duties or import taxes?

For international orders, customs duties, import taxes, or other charges may be applied by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has entered processing or shipping.

Can I return an item?

Our return conditions are explained in our Refund & Returns Policy. Please review that policy before placing an order.

Can I return or exchange underwear?

Due to hygiene and personal-use considerations, underwear and other intimate apparel cannot be returned or exchanged for non-quality-related reasons, including changes of mind, incorrect size, or color preference.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so we can review the issue.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order information and clear photographs of the issue. We will review the situation and provide an appropriate solution.

Are handmade items exactly the same as the photos?

Because many of our products are handmade or individually finished, small differences in color, stitching, shape, texture, or measurements may occur. These differences are a natural part of handmade products.

How can I contact Handmade Halo?

You can contact us through our Contact page. We will respond as soon as possible.